About Us
learn more about us and how we can help
we specialize in providing seamless order confirmation, real-time delivery tracking, and 24/7 customer support for e-commerce businesses
Who Are We
we are a dedicated team of professionals committed to helping e-commerce businesses thrive. we specialize in order confirmation, delivery tracking, and customer support solutions that drive growth and satisfaction for our clients.
Our Mission
empower e-commerce businesses by offering reliable, efficient, and customer-focused services. We believe in the power of technology and human touch, combining both to deliver exceptional service experiences that set our clients apart in a competitive marketplace.
Our Process
01.
Receiving Orders
The client (e-commerce merchant) submits the orders placed by their customers.
Order Confirmation
Phone call with buyers to verify the accuracy of the order, confirm the correctness of the information (such as the address), and set a delivery date.
Entering Information
After confirming the orders, input the order data into the platform of the delivery company responsible for fulfilling the deliveries.
Order Tracking
Track the status of the orders with the delivery company, including any delays or delivery-related issues.
Delivery Issues
Address any problems that arise during the delivery process, such as delays or difficulties in reaching the buyer.
After-Sale Service
Provide post-sale services to ensure customer satisfaction and address any complaints or inquiries after the order has been received.
Why Choose Us?
Since our inception, Centappel has been on a mission to transform how e-commerce businesses handle their operations.
We put your customers first. Our services are designed to improve their experience and ensure their satisfaction at every stage of the order process.
Every business is unique, and so are our solutions. We work closely with you to tailor our services to your specific needs and challenges.
We continuously explore new ways to improve our services and add value for our clients.
We believe in building strong partnerships with our clients, working together to achieve success.
We are committed to delivering the highest quality services to our clients.
We understand that e-commerce operates non-stop, so we provide round-the-clock customer support to ensure your business is always covered.