About Us

learn more about us and how we can help

we specialize in providing seamless order confirmation, real-time delivery tracking, and 24/7 customer support for e-commerce businesses

Who Are We​

we are a dedicated team of professionals committed to helping e-commerce businesses thrive. we specialize in order confirmation, delivery tracking, and customer support solutions that drive growth and satisfaction for our clients.

Our Mission​

empower e-commerce businesses by offering reliable, efficient, and customer-focused services. We believe in the power of technology and human touch, combining both to deliver exceptional service experiences that set our clients apart in a competitive marketplace.

What We Do

Order Confirmation
Information Input
Delivery Tracking
Manage Reclamations 
After Sales Services
Customer Support

Our Process​


01.

Receiving Orders

The client (e-commerce merchant) submits the orders placed by their customers.


02.

Order Confirmation​

Phone call with buyers to verify the accuracy of the order, confirm the correctness of the information (such as the address), and set a delivery date.

03.

Entering Information

After confirming the orders, input the order data into the platform of the delivery company responsible for fulfilling the deliveries.

04.

Order Tracking​​

Track the status of the orders with the delivery company, including any delays or delivery-related issues.

05.

Delivery Issues​

Address any problems that arise during the delivery process, such as delays or difficulties in reaching the buyer.

06.

After-Sale Service​

Provide post-sale services to ensure customer satisfaction and address any complaints or inquiries after the order has been received.

Why Choose Us?​

Since our inception, Centappel has been on a mission to transform how e-commerce businesses handle their operations.

Would you like to start with us?​

Whether you’re looking to enhance your customer support, streamline order processing, or improve delivery tracking, we’re here to help.